Medical Connections provides full support for developers using our products and most of our customers agree that the quality of the support is one of the most important reasons for them choosing us. Many forms of support are available.
Documentation
- Downloadable and online versions of help file for all our Toolkits are available on the Documentation page.
Site-wide Search
- Searching the Knowledge Base (as part of whole site search) is probably the quickest way to find the relevant articles of your interest.
Email Support
- The preferred method of initial communication is by e-mail to our technical team.
Upload Facility
- In most cases, we may ask you to send us examples of problem images, log files etc. via our secure upload facility on Dropbox. Your uploads will be automatically deleted once the case is closed.
Contact Us
- Please find out more on our Contact page.
Remote Desktop Sessions
- When necessary, we are quite happy to arrange screen-sharing to help diagnose problems which are otherwise difficult to identify.
In return for the above excellent support, all we ask is that support requests should be channelled via the developer - whilst we may sometimes need to communicate directly with your customers. However, that is not our normal practice.
- Which exact Version of DicomObjects (COM / .NET) or XdsObjects are you running?
- On what Platform are you running?
- What error message are you getting? (Screenshots are a good inclusion)
- Have you tested with our latest version? (see Downloads and Examples page )
- Can you include the stack trace?
- Do you have any DicomObjects logs you can send? See logging for how to generate them.
- What were the steps you made for the error to occur (so we can replicate)?
- Does the problem happen on one or more PC’s?
Please remember that the more information you can give the better able we are to help you in the most efficient manner. Also to ensure your email is answered in an efficient manner please send you query to our technical team
If you have patient sensitive information please contact us so we can discuss and provide secure means of transfer and investigation.
Knowledge Base
We maintain a large Knowledge Base of useful articles, covering everything from basic DICOM through commercial licensing questions to programming tips for using DicomObjects most effectively. If you wish, you may browse the articles in alphabetical order here, but in practice, it is generally more efficient to use either the search facility on the menu bar above, or to filter by category or tag from the lists below. Needless to say, if you can’t find the answer you’re looking for, drop an e-mail to our technical team.
Keywords
- 3D
- 3D Coordinates
- AI
- API
- ASP.NET
- ASP.NET Signing
- Accession Number
- ActionUpdate Event
- Activation
- Address
- Agreement
- Alignment
- Analytics
- Anonymisation
- Application Entity
- Association
- Asynchronous
- Brochures
- C-FIND
- C-FIND With Icons
- C-GET
- C-MOVE
- CMOVE
- COM
- CT
- Capture
- Cine
- Close
- Codec
- Composite Instance
- Composite Operations
- Compression
- Concurrent
- Configuration
- Conformance
- Consultancy
- Context
- Contract
- Cookie
- Core
- Credit Card
- Custom Development
- Customers
- DCM files
- DICOM
- DICOM Files
- DICOMDIR
- DICONDE
- DPI
- DSA
- DVT
- Date
- Deactivation
- Deletion
- Delphi
- Demographics
- Development
- Dicom
- Dicom Syntax
- DicomLabel
- DicomLabel Image
- DicomObjects
- DicomServer
- DicomViewer
- DicomWeb
- Display
- Downloads
- ECG
- Enhanced
- Escrow
- Events
- Examples
- FFmpeg Codec
- Files
- GPWL
- GSPS
- GetUsingMove
- HL7
- HTML5
- Help
- Help Files
- Hierarchy
- Histogram
- Hounsfield
- IHE
- IOCM
- Icon
- Image Changes
- Industrial
- Interop
- Interpolation
- Invert
- Investigation
- Jobs
- KOS
- LUT
- Labels
- License
- License Dialog
- Licensing
- Life Cycle
- ListenSecure
- Logging
- Lookup Table
- MPPS
- MWL
- Machine Learning
- MachineID
- Magnifier
- Manifest
- Masking
- Measurement
- Measurements
- Memory
- Modality Worklist query
- Move
- MoveImages
- MoveSync
- Multiframe
- NET
- Negotation
- Negotiation
- Networking
- New Image
- Non-zero Status
- Normalised Operations
- OCX Registration
- Opportunities
- Overlays
- Overview
- PACS
- Payment
- Photometric Interpretation
- Pixel Data
- Plain Radiography
- Planar Configuration
- Policies
- Policy
- Presentation State
- PrinterImage
- Printing
- Privacy
- Private
- Private Data
- Private attributes
- Protocol
- Protocols
- Python
- Query
- RAD69
- Radiotherapy
- References
- Refresh
- Registering OCX
- Registry
- Rejection
- Relay
- Retired
- Retrieval
- Retrieve
- Rotate
- Rotation
- Routing
- SOP
- SOP Class
- SOP Instance
- SR
- Sample Images
- Samples
- Scaling
- Scroll
- Secondary Capture
- Security
- Send
- Sequence
- Service
- Services
- SetCompressedPixelFile
- Shutter
- Signature
- Signing
- Smoothing
- Sorting
- Staff
- Storage Commitment
- Stretch
- Structured report
- SubImage
- Subtraction
- Support
- TCP
- TLS
- Testimonials
- Text
- Threading
- Thumbnail
- Transfer Syntax
- UID
- UIDs
- Ultrasound
- Upgrading
- Upload
- Upload Files
- VOILUT
- VR Lookup Table
- Vacancies
- Validation
- ValidationOptions
- Versions
- Versions Combined
- Viewer
- WADO
- Warnings
- Web
- Windowing
- Windowing And Scrolling
- Workflow
- XDS-I
- XdsObjects
- Zoom
- licence
- licensing
- signing
Data Protection Notice
- Data protection principles
- processed lawfully, fairly and in a transparent manner in relation to individuals;
- collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
- adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
- accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay
- kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
- f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures
- General provisions
- Medical Connections is given permissions to access the files uploaded
- This policy applies to all data uploaded to Medical Connections’ Dropbox
- The Responsible Person shall take responsibility for Medical Connections’ ongoing compliance with this policy
- Lawful, fair and transparent processing
- Files uploaded to Medical Connections’ Dropbox are not transferred to other devices
- Files uploaded to Medical Connections’ Dropbox are not distributed without consent from the author/uploader
- Data Removal
- Any files uploaded to Medical Connections’ Dropbox are automatically deleted permanently after 1 month
- Security
- Breach
Medical Connections Ltd is committed to processing data in accordance with its responsibilities under the EU General Data Protection Regulation GDPR.
Article 5 of the GDPR requires that personal data shall be:
In the event of a breach of security leading to the accidental or unlawful unauthorised disclosure of, or access to, personal data, Medical Connections Ltd shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).
