Medical Connections provides full support for developers using our products and most of our customers agree that the quality of the support is one of the most important reasons for them choosing us. Many forms of support are available.
In return for the above excellent support, all we ask is that support requests should be channelled via the developer - whilst we may sometimes need to communicate directly with your customers. However, that is not our normal practice.
Please remember that the more information you can give the better able we are to help you in the most efficient manner. Also to ensure your email is answered in an efficient manner please send you query to our technical team
If you have patient sensitive information please contact us so we can discuss and provide secure means of transfer and investigation.
We maintain a large knowledgebase of useful articles, covering everything from basic DICOM through commercial licensing questions to programming tips for using DicomObjects most effectively. If you wish, you may browse the articles in alphabetical order here, but in practice, it is generally more efficient to use either the search facility on the menu bar above, or to filter by category or tag from the lists below. Needless to say, if you can’t find the answer you’re looking for, drop an e-mail to our technical team.