Support Email

When sending us a support email you may want to consider the following:

  • What Version of DicomObjects (COM / .NET)
  • On what Platform are you running?
  • Are you running on a system that is not running a Windows based Oerating System?
  • What error message are you getting? (Screenshots are a good inclusion)
  • Have you tested with our latest version?
  • Can you include the stack trace?
  • Do you have any DicomObjects logs you can send? See HERE for how.
  • What were the steps you made for the error to occur (so we can replicate)?
  • Does the problem happen on one or more PC's?

 

Please remember that the more information you can give the better able we are to help you in the most efficient manner. Also to ensure your email is answered in an efficient manner please send you query to support@medicalconnections.co.uk

If you have data sensitive information please contact us so we can discuss and provide secure means of transfer and investigation.


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