When sending us a support email, please include the following:
- Which exact Version of DicomObjects (COM / .NET) or XdsObjects are you running?
- On what Platform are you running?
- What error message are you getting? (Screenshots are a good inclusion)
- Have you tested with our latest version? (see Downloads and Examples page )
- Can you include the stack trace?
- Do you have any DicomObjects logs you can send? See logging for how to generate them.
- What were the steps you made for the error to occur (so we can replicate)?
- Does the problem happen on one or more PC’s?
Please remember that the more information you can give the better able we are to help you in the most efficient manner. Also to ensure your email is answered in an efficient manner please send you query to our technical team
If you have patient sensitive information please contact us so we can discuss and provide secure means of transfer and investigation.